Refund policy

At EpiThrive, your satisfaction and safety matter to us. Because EpiThrive® is a consumable food supplement, we follow specific return rules for hygiene and safety reasons.

Eligible for return or replacement

• Products that arrive damaged, defective, or incorrect — reported within 48 hours of delivery, with photos of the product and packaging.
• Sealed, unopened boxes returned within 7 days of delivery.

Not eligible

• Opened boxes or used/partially used sachets cannot be returned or refunded, for safety and hygiene reasons.

How to request a return: Email info@zenfitra.com or WhatsApp +91 93261 21131 with your order number and details or photos.

Refunds: Approved refunds are processed to the original payment method within 5–7 business days after we receive and inspect the returned product. For prepaid orders, the eligible amount is refunded to source. For COD orders, refunds are issued via bank transfer or UPI.

Cancellations: Orders may be cancelled before dispatch by contacting us at WhatsApp +91 93261 21131. Once dispatched, our return policy applies.